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Resolving difficult situations

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Two Senior Section girls

In cases of inappropriate behaviour Girlguiding UK may suspend young members or adult members from membership using the appropriate suspension process. From time to time there may be disagreements between adult members. It is expected that these can be settled amicably by the District, Division or County Commissioner, as appropriate.

If necessary a Commissioner can give an informal warning. This step must be taken in consultation with the County Commissioner. If necessary, a formal warning can be issued by a County Commissioner in cases when an issue has not been settled amicably by the informal warning. 

If the situation is still not resolved, the County Commissioner in consultation with her Chief Commissioner will instigate the Refusal and Restriction of Girlguiding UK Roles process.  

If an individual disagrees with the outcome after this process has been followed they have the right of appeal through the Chief Commissioner. Notification to appeal must be made in writing to the Chief Commissioner within 28 days of the decision or determination.

The appeal process is overseen by a panel of three experienced members of Girlguiding UK. The Chief Guide is responsible for nominating the Chairperson of the panel. This is normally a Chief Commissioner or former Chief Commissioner from a Country/Region not linked to the individual concerned. The Chairperson nominates the other panel members in consultation with the Chief Guide. The panel’s decision is final.

Exceptions to the process arise:

  • when immediate action is needed to protect the safety of a young member
  • as a result of information contained on a criminal record Disclosure, or at the request of Children’s Services or the police.

Page last updated: 10/28/2011